Remote Desktop Troubleshooting
Ever came across a situation when you are asked for help to fix some software issue and you are miles away from the troubled computer? Even more, the person asking for help is not much of computer literate!! I had this issue a bunch of times and I find it very hard to get it resolved. People are not able to describe the problem exactly and even if they do, your solutions may not be that straight forward for them. Guiding them step-by-step may also prove to be troublesome sometimes.
After going through numerous such occasions, I spent some time on Google and found this Free utility, TeamViewer, that can help you take control of a remote computer and do what ever you need to as long as the connection remains active. You just need to have this utility downloaded on both the machines and you will need internet obviously. The connection can be established by putting the auto-generated TeamViewer ID and Password of one system on to the other. Happy troubleshooting… Remotely!!
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